Statuses and workflow steps
The status shows where the order is in the workflow.
In the list and in the order detail, status appears as a selector. If actions are available, the user can choose the next permitted step.
Main Statuses
Section titled “Main Statuses”| Status | Meaning |
|---|---|
| New | The order exists, but warehouse work has not started yet. |
| Sent to picking | The order is ready for operators to pick products. |
| Picking | The operator is taking products from locations. |
| Picked | Products were picked and can move to packing. |
| Packing | Products are being checked and prepared for the parcel. |
| Packed | Products were packed. |
| Awaiting shipment | The parcel is ready but has not left the warehouse yet. |
| Shipped | The parcel was handed over for delivery. |
| Cancelled | The order no longer needs to be delivered. |
| Cancelled - awaiting return to stock | The order was cancelled after products went too far in the workflow and must be returned properly. |
| Return pending | Returned products are expected. |
| Exchange awaiting return | The order is tied to an exchange and waits for the returned product. |
| Insufficient stock | WMS did not find enough stock to continue. |
| Stock issue | A stock or location issue must be checked. |
Available Actions
Section titled “Available Actions”Actions depend on the current status.
Usually:
- a new order can be sent to picking or cancelled;
- an order already sent to picking can be cancelled;
- an order in picking, picked, or packing can be cancelled;
- a packed order can move to Awaiting shipment or be cancelled;
- an order awaiting shipment can be marked as Shipped or cancelled;
- a shipped, cancelled, or final blocked order no longer has normal selector actions.
Return orders have more limited actions. They are not sent to picking from Orders like a standard order.
MerchantPro Orders
Section titled “MerchantPro Orders”For standard MerchantPro orders, WMS does not allow manually sending a New order to picking directly from Orders.
The order must reach the right step through the MerchantPro flow. Cancellation may be available, but forcing it to picking is not.
When a MerchantPro order reaches Packed, WMS may request the invoice from MerchantPro. The invoice appears on the order after the information is available.
Unallocated Warehouse
Section titled “Unallocated Warehouse”Some MerchantPro orders may arrive without an allocated warehouse.
When a standard order is sent to picking, WMS may try to choose a warehouse that has stock for all products and that the user can access.
If there is no suitable stock or warehouse, the order remains blocked with a stock issue.
Cancellation After Packing
Section titled “Cancellation After Packing”If an order is cancelled after it was packed or prepared for shipment, WMS may mark it as Cancelled - awaiting return to stock.
That means products must not be considered automatically available. They must be handled through the correct warehouse flow.