Orders
Orders is where users track orders in Putaway WMS.
The page is used for:
- orders created manually in Putaway WMS;
- orders received from MerchantPro;
- return orders created from shipped orders;
- checking products, customer, addresses, AWB, invoice, payment, and status.
For users, the idea is simple: this is where they see what must be prepared, for whom, from which warehouse, which documents exist, and where the order is in the workflow.
Topics
Section titled “Topics”| Topic | What It Explains |
|---|---|
| List and filters | How to find orders and read the list. |
| Manual order creation | How to create an order using existing customers, addresses, and products. |
| Order editing | What can be corrected while the order is still new. |
| Statuses and workflow steps | What statuses mean and which actions are available. |
| AWB and invoices | How to check AWB, transport document, and invoice. |
| MerchantPro and WMS orders | How to handle MerchantPro orders and orders created in WMS. |
| Returns and cancelled orders | How returns, refusals, and cancellations are handled. |
| Customer data anonymization | How customer personal data protection is started. |
How Orders Connect To Warehouse Work
Section titled “How Orders Connect To Warehouse Work”Orders shows the order and allows the actions that fit its current step.
Physical work happens in Warehouse operations:
- Picking is where operators take products from locations;
- Packing is where products are checked and prepared for delivery;
- Logistic returns is where returned products are received back into the warehouse.
Do not correct stock by only changing an order status. If products physically moved, use the correct warehouse operation.
Main Rule
Section titled “Main Rule”The order must match reality.
If products were not picked, the order must not be treated as prepared. If AWB or invoice information is not available, documents must not be assumed. If products returned, the return must be processed as a return.