Returns and cancelled orders

Not every order reaches final delivery.

An order can be cancelled, refused, returned, or linked to an exchange.

Cancelling An Order

Cancellation is used when an order should no longer be delivered.

If cancellation happens before products are picked, stopping the order is simpler.

If products were already picked, packed, or prepared for shipment, users must check what physically happened to them.

Cancelled - Awaiting Return To Stock

This status appears when an order is cancelled after products moved too far in the flow.

In this case, products should not automatically be considered available. They must be returned correctly through the proper warehouse flow.

Refusal

A refusal means the delivery was not accepted.

Refusal does not automatically mean products are already back in the warehouse. Until the parcel physically returns, products should not be treated as available stock.

Return Created From A Shipped Order

From the detail of a shipped standard order, users can create a return order.

The return order copies the products and relevant information from the original order and keeps the link to it. The list shows parent and child order links.

If a return order already exists, WMS asks for confirmation before creating another one.

Logistic Return

The return order helps track the return.

The physical receipt of products is handled in Logistic returns.

There, users check which products came back, in what quantity, and in what condition.