MerchantPro and WMS orders

Orders currently has two important sources:

• MerchantPro: orders received automatically from the connected MerchantPro account;
• Putaway WMS/WMS: orders created directly in the application.

The source filter shows only sources that exist on the account’s orders. If an account only has WMS orders, the filter should not show MerchantPro.

What Users See On A MerchantPro Order

On a MerchantPro order, users can see source, order number, customer, products, warehouse, order status, payment status, payment method, AWB, and invoice when available.

Do Not Duplicate MerchantPro Orders

If an order already came from MerchantPro, do not manually create the same order.

Work on the imported order so status, products, payment, AWB, and invoice remain connected to the correct channel.

MerchantPro Behavior

For standard MerchantPro orders, WMS limits some manual actions.

For example, a new MerchantPro order is not manually sent to picking directly from Orders. WMS waits for the MerchantPro flow to provide the needed information.

If actions are limited, it usually means the order is not yet in the right step.

When the order advances in the warehouse, WMS may send important updates to MerchantPro, such as work started or ready for shipment.

When the order reaches Packed, WMS may request the invoice from MerchantPro. The invoice appears after MerchantPro sends invoice number, date, and link.

Warehouse And Stock

A MerchantPro order can arrive without an allocated warehouse.

When the order reaches picking, WMS may try to find a suitable warehouse based on available stock.

If products do not have enough stock, or no suitable warehouse exists, the order remains with a stock issue until the situation is resolved.

WMS Orders

Orders created directly in WMS are entered by the user with Add.

For these orders:

• the customer is selected from Customers;
• addresses are selected from the customer;
• products are selected from the catalog;
• stock is checked before adding products;
• the warehouse is the active warehouse in the application;
• invoice information is shown only if it already exists on the order.